Name of the operating company Hotel Charles V
Individual VAT identification number FR21 329 297 543
Share capital : 15244,90€
Email : firstname.lastname@example.org
Telephone : +33144548500
Siret number : 32929754300012
Photo credit : www.gillestrillard.fr
This site is hosted by Itika, 3 Bd Rotonde, 13014 Marseille (04 91 42 53 41)
By accessing this site, you are informed that the use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. Hôtel Charles V and ELIOPHOT cannot be held responsible for any errors or omissions, and the publisher also reserves the right to modify and update the data on the site at any time.
In application of the French Code of Intellectual Property, the reproduction for any use other than private, the sale, the distribution, the publication, the adaptation or the communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the above-mentioned rights holders.
Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with the law n° 7817 of 6/01/78 (Computing and Liberties) to the site administrator.
The Site is published by the operating company whose contact details are above.
Personal data" means any personal information that you may share with the operating company and that may allow the operating company, directly or indirectly, to identify you as a natural person, for example when visiting the website, requesting information, booking a room and other services.
You may be asked to provide your personal data when you browse the website of the operating company.
The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". The information requested marked with an asterisk is compulsory because it is essential for the processing of your various requests. The other information is intended to get to know you better and to improve the services offered to you. It is therefore optional.
The operating company collects and processes your name, first name, email address, billing address, telephone number, IP address, connection and navigation data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.) and your online reviews.
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
This database includes: guests' names, addresses, telephone numbers, positions, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, and your history with us.
Through the website, the operating company collects data about you that are strictly necessary for the following purposes:
If you do not provide the required information, your request cannot be processed.
No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be communicated to the operating company in the context of the collection carried out on the website will be indicated to you beforehand, via the presence of the "*" asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.
The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalisation of the services offered to you.
The operating company will only keep your personal data for as long as is necessary for processing in accordance with applicable law.
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.
We may disclose your personal information to local authorities if required by law or in the course of an investigation and in accordance with local regulations.
As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and end pages, operating system, date, time and clickstream data.
Cookies do not record information provided by users during an online booking or when registering for a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.
You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons as well as your right to oppose commercial prospecting in accordance with the provisions of law n°78-17 of 6 January 1978.
In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you benefit, on simple written request, from a right of access and of correction on the information concerning you.
You may also, for legitimate reasons, object to the processing of your data.
To exercise any of these rights and obtain information about you, simply contact the operating company whose contact details are available at the beginning of this Legal Notice.
When consulting the website, certain information relating to the navigation of your terminal may be recorded in files called "Cookies" installed on your terminal, subject to the choices you have expressed concerning cookies and which you can modify at any time.
A cookie is a small text file saved in a dedicated space on your terminal's hard drive when you consult an online service using your browser. It allows its issuer to identify the terminal in which it is stored, during the period of validity or storage of the cookie.
The cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices resulting from the settings of your browser software used during your visit to the website, the settings of which you can modify at any time.
Cookies from partner companies (third party cookies) may be placed on your computer via the website pages
Only the sender of a cookie can read or modify the information contained in it.
Different types of cookies are used on the website for different purposes. Some are necessary for your use of the website.
These are the cookies that allow the operating company :
Example of analytical cookies
The operating company may include on the website tools for sharing content with other people or for letting these other people know your consultation or your opinion concerning content on our site. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by the social networks in collecting information.
We inform you that during your order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to identify your equipment for the purposes of securing transactions in your interest.
The advertising content (graphics, animations, videos, etc.) displayed in the advertising spaces of the operating company are likely to contain cookies issued by third parties which may make it possible, during the period of validity of the cookies, to count the clicks, but also to offer you the most suitable advertisements according to your browsing behaviour, interests and preferences.
Rejecting advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only result in the display of advertising that does not take into account your interests or preferences.
These cookies depend mainly on the advertising agencies. We cannot list them exhaustively:
The site may contain cookies issued by third parties (agencies and advertising tools) and allow them, during the period of validity of the cookie, to collect navigation data relating to devices connecting to our sites, but also to offer you advertising content likely to correspond to your previous navigation on the site.
Under no circumstances does this collection of data allow these service providers to identify you personally. Your name, first name, user name, postal address, e-mail address and password are never communicated to third parties without your prior and explicit consent.
You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc.) so that cookies are stored on your terminal or are refused.
If you refuse to accept cookies, certain functions, such as identification / connection to your personal space, customisation of your navigation (choice of favourite language for example) will no longer be available.
The operating company declines all responsibility for the consequences linked to the degraded functioning of its services and functionalities due to the refusal of the cookie.
Each browser has a different configuration for managing cookies and your choices. This is described in the help menu of your browser, which will tell you how to change your cookie preferences.
For Internet Explorer™ :
In Internet Explorer, click the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings. Click the View Files button. Click the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files and double-click OK to return to Internet Explorer.
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.
Open Google Chrome. On the browser toolbar, click More. Move your cursor to More Tools and click Clear Browsing Data. In the Clear Browsing Data window, select the Cookies and data from other sites or plug-ins and Cached images and files check boxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click Clear Browsing Data.
Go to the 'Tools' tab of the browser and select the 'Options' menu. In the window that appears, choose 'Privacy' and click on 'Delete specific cookies'. Locate the files that contain the name of the operating company. Select them and delete them.
The operating company invites you to consult the CNIL website at the following address https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer to the Tourism and Travel Ombudsman, whose contact details are currently as follows
Tourism and Travel Mediator,
MTV Mediation Tourism Travel
BP 80 303
75823 Paris Cedex 1